Email: [email protected]

Location: Boulder, CO

Phone: (585) 489-1850

Website: karliwoods.com

Product designer focused on enterprise software, platform systems, and conversational AI. I currently lead UX for Workday's Self Service Agent and previously led the Communication Channels platform, shaping messaging, notifications, and conversational experiences across Workday.

Experience

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Senior UX Designer, Agent Design - Workday (2024 - Present)

• Sr. UX Designer, Agent Design: May 2026 - Present
  • Leading UX for Workday's Self Service Agent, defining conversational AI experiences that help employees and managers retrieve information, complete tasks, and navigate Workday using natural language.
  • Collaborate across Workday product domains to establish reusable AI patterns and shape a consistent conversational experience wherever users interact with Workday.
• UX Designer, Omnichannel Engagement: Jan 2024- May 2026
  • Led design for Communication Channels (SMS, WhatsApp, and email) at Workday, shaping how users are reached with the information they need to do their work, along with the configuration, consent management, and observability systems that make these channels usable at scale.
  • Drove conversational notification and collaborative commenting experiences, enabling users to collaborate on Workday data and stay aware of activity across workflows. </aside>

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Product Designer - Docker (2022 - 2023)

• Led design for the Organization Activation space, shaping how teams configure, manage, and gain visibility into Docker usage.
• Owned the end-to-end design of the Docker Admin Portal from concept through early access release, establishing foundational patterns for access management and administrative control. </aside>

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Associate II UI Designer - S&P Global (2020 - 2022)

• Designed interfaces for global banking clients, including BMO InvestorLine’s self-directed investing platform.
• Partnered with client stakeholders in weekly iterations to translate complex financial workflows into intuitive, scalable experiences. </aside>

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Junior Digital Experience Designer - Monigle (2019 - 2020)

• Designed digital brand asset management experiences for enterprise clients, contributing to the development and delivery of BEAM platforms.
• Collaborated across product, engineering, and client teams to create scalable, brand-consistent systems tailored to each organization. </aside>

Education

<aside> <img src="/icons/graduate_gray.svg" alt="/icons/graduate_gray.svg" width="40px" /> BFA, Graphic Design, Savannah College of Art and Design

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Skills

• Design Strategy

• Systems Thinking

• AI Tooling & Workflow Integration

• Cross-Functional Teamwork

• Enterprise Software

• Conversational UX

• Technical Acumen

• Interaction Design

• Product Development Lifecycle